Abstract
Objectives: Assessing the satisfaction of older adults with hospital services is essential for improving healthcare facilities. In addition, the quality of healthcare services for older adults enhances their satisfaction and trust at medical centers. Therefore, this study aimed to investigate the satisfaction of older adults with hospital care at Tabriz university of medical sciences.
Design: A cross-sectional study.
Setting(s): Imam Reza, Sina, Shohada, and Nikookari hospitals.
Participants: Older adult patients.
Outcome Measures: Satisfaction of older adults with hospital services.
Results: The median age of the samples was 72 (67–81) years, and 211 (54.6%) out of 387 individuals were men. The overall satisfaction of older adults with the services in all hospitals was 91.4%. The highest patient satisfaction was the hospital staff’s behavior (95.2%), particularly their respectful behavior (94.2%). The multivariable analysis demonstrated that referral type and potential caregiver among older people plays a significant role in their satisfaction.
Conclusions: Our findings confirmed the high satisfaction of older people with the services received in medical science hospitals in Tabriz. To further enhance their experience, it is recommended that patient waiting times, an essential factor affecting satisfaction, be reduced while improving comfort and communication facilities for older people. These changes could remarkably increase the overall satisfaction of this group with hospital services, guiding future improvements in healthcare.